As a Customer & Operations Support Specialist, you will operate as the primary technical support contact for our customers in the professional and informal caregiving industry. You will play a key role in administering and optimizing the way we resolve our customers’ hardware and software issues while ensuring that they have the proper resources and equipment to successfully train and teach with our products in a timely manner.
Our ideal candidate will be proactive, highly detail-oriented, organized, reliable, and trustworthy with excellent communication skills. You must be able to operate from our Los Angeles office once or twice a week. As a contract-to-hire worker, your transition to full-time employment with salaried compensation will be considered after a 3-6 month trial period.
Embodied Labs is a leading immersive training company on a mission to transform the way we care for each other. By providing professional and family caregivers with an innovative empathy training and learning platform, we are committed to enhancing the quality of care delivered to individuals across the entire lifespan. Our state-of-the-art technology has been leveraged by 100+ organizations across senior services, government, academia, enterprises, and healthcare providers in 30+ US states and four countries. In addition to winning numerous awards such as the Bill & Melinda Gates Global Immersive Education Prize, we have been featured in Oprah Magazine, CNN International, CBS, and The New York Times. As our team expands, we are seeking to bring on board a Product Designer who can help take our products to the next level and create transformative experiences for our customers.